Frequently Asked Questions (FAQ) – Lido Nova

On this page you will find answers to the most common questions about orders, shipping, returns, payments, and customer service. Lido Nova was created to offer a simple shopping experience, transparent and reliable, in Italy and abroad.

📦 Orders & Shipping

How long does it take for my order to ship?

Orders are processed within 24–48 business hours. Once shipped, you will receive a tracking code email tracking .

Do you also ship internationally?

Yes. Lido Nova ships internationally. Times may vary depending on the destination country. See our Shipping Policy .

Can I track my order?

Of course. You can track the actual status of your shipment. on the Track Your Order page.

💳 Payments & Security

What payment methods do you accept?

We accept credit and debit cards, PayPal, Apple Pay and more secure methods available at checkout.

Are payments secure?

All transactions are protected by encryption systems Advanced. Your data is never stored on our servers.

🔁 Returns & Refunds

Can I return a product?

Yes. You have 14 days from receipt of your order to request a return, as required by European legislation.

When will I receive my refund?

The refund will be made after receipt and verification of the returned product. Further details are available in the Refund Policy .

📞 Customer Support

How can I contact support?

Our team is available via email and chat. Visit the Contact page to receive assistance.

How long does it take for you to respond?

We generally respond within 24 business hours.

🌿 Brand & Quality

What kind of products does Lido Nova offer?

Lido Nova offers summer clothing, beachwear, lifestyle accessories and products inspired by the Mediterranean style. Discover our main guide: Beachwear Summer 2026 .

Are the products suitable for summer use?

Yes. We select lightweight, breathable and thoughtful materials. to accompany you on holidays, trips and outdoor life.

For more information about our summer world, Visit the Women's Summer Clothing page or explore our seasonal collections.