Contacts

The Lido Nova team is at your disposal for any information, request for assistance or support relating to our products, orders and shipments.

📩 Customer Support

For assistance, please contact us by email. Our customer service usually responds within 24–48 business hours .

E-mail:
support@lidonova.com

💬 Live Chat

Live chat is available directly on our website during opening hours. This channel is ideal for quick questions about orders, shipping and product availability.

If the chat is not available, you can always write to us via email and we will reply to you as soon as possible.

📦 Order Information

To speed up the handling of your request, We recommend that you always include the order number in the communication.

To track the status of your shipment, you can use the dedicated page:
Track your order

🌍 International Customers

Lido Nova operates internationally. Our customer service is available to support customers from all over the world.

⏰ Support hours

Monday – Friday: 9:00 – 18:00 (CET)
Saturday, Sunday and Holidays: Email support